Shipping Policy

RADION – Shipping Policy

Last updated: November 28, 2025

Thank you for shopping with RADION. The following Shipping Policy applies to all orders placed through our website.

1. Order Processing Time

Orders typically require 1–2 business days for processing before shipment.
During peak seasons, holidays (including Thanksgiving, Christmas, Lunar New Year), or high-volume periods, processing times may be slightly longer.

Processing time does not include transit time.

2. Shipping Methods

We offer multiple shipping options at checkout, including:

  • USPS

  • UPS

  • FedEx

  • DHL (for international shipments)

The available options will be shown based on your delivery location.

3. Carrier Substitution / Service Upgrades

To ensure the fastest and most reliable delivery, RADION reserves the right to automatically upgrade or substitute shipping carriers or services, including:

  • Switching between USPS, UPS, FedEx, or DHL

  • Upgrading to an equivalent or faster service level at no additional cost

  • Changing delivery services if a carrier is experiencing delays in the destination region

Examples of permitted substitutions:

  • UPS Next Day Air Saver → FedEx Standard Overnight

  • USPS First Class → UPS Ground

  • FedEx 2Day → UPS 2nd Day Air

We will never downgrade your shipping service
(e.g., Overnight → Ground)
and we will never charge extra for a substitution or upgrade.

This practice is fully compliant with U.S. shipping and consumer protection laws as long as the service level is equal or higher.

4. Shipping Delays

RADION is not responsible for carrier delays caused by:

  • Weather conditions

  • Holidays or peak shipping seasons

  • Carrier operational issues

  • Incorrect or incomplete shipping addresses

  • Customs delays (international shipments)

Transit times shown at checkout are estimates provided by the carrier and are not guaranteed.

5. Shipping to P.O. Boxes & Restricted Addresses

  • Some carriers (like UPS/FedEx) do not deliver to P.O. boxes.
    If a non-deliverable address is used, we may contact you for an alternative delivery location.

6. Shipping Damage

If your order arrives damaged:

You must notify us within 48 hours of delivery with photos of:

  • The damaged item

  • The outer shipping box

  • The shipping label

  • Any visible damage to the packaging

We will file a carrier damage claim.
Replacements or refunds may be issued after the carrier completes its investigation.

7. Incorrect or Missing Address Information

RADION is not responsible for shipments lost or delayed due to:

  • Customer-provided incorrect addresses

  • Missing apartment/suite numbers

  • Redirection requests made directly with the carrier

Re-shipping costs may apply.

8. Order Tracking

Once shipped, you will receive an email or SMS containing your tracking number and carrier details.

9. Lost or Stolen Packages

RADION is not responsible for packages marked as “Delivered” by the carrier.
If your package is missing after delivery confirmation:

  • File a claim with the carrier

  • Contact your local courier office

  • Notify us for assistance

10. International Shipping

International customers are responsible for:

  • Customs fees

  • Import duties

  • VAT / taxes

  • Any additional fees imposed by their country

These costs are not included in product or shipping charges.

11. Contact Us

For any shipping questions, contact us at:
📧 radionsportllc@gmail.com